SoloSite™ Terms of Service
Effective July 2025
About SoloSite™
SoloSite™ is a service offering by Louise Allen (LouiseAllen.com.au), providing done-for-you, one-page custom websites. It is a proprietary name given to a custom website design service and not affiliated with or representative of any third-party website platform provider. This is not a reseller program, pyramid scheme, or white-label product.
Getting Started
To commence a SoloSite™ project, both of the following are required:
A completed content form (submitted via the dedicated Google Form only)
A payment (either the $299 minimum full payment or $99 deposit)
The build process does not commence until both are received.
Turnaround Time
Once your content form has been submitted in full, your SoloSite™ will be completed within 9 business days. This timeframe does not include weekends or public holidays (national or NSW state holidays). While every effort will be made to meet this timeframe, factors such as major illness, hospitalisation of Louise Allen or an immediate family member, or other serious unforeseen disruptions may impact delivery. In such cases, communication will be made promptly, and alternate support may be arranged where possible.
Refunds & Cancellations
Refunds are available only if the content form has not been submitted.
If a cancellation request is received within 30 days of payment and the content form has not been submitted, a 50% refund will be provided.
If 30 days have passed and the content form has not been submitted, no refund will be provided.
Once the content form is submitted, no refund is available under any circumstance.
Communication & Timeframes
All required content must be submitted via the Google Form. Other methods (e.g. email, text, WhatsApp) will not be accepted unless explicitly arranged.
Once the content form is submitted, changes or additions outside the agreed structure will not be accepted unless they are included as optional extras and will incur fees.
Clients are encouraged to provide all necessary information up front.
If no communication or action (e.g. paying remaining invoice, submitting domain info) occurs within 60 days of last contact, the project will be considered abandoned and permanently closed.
Website Revisions
Each SoloSite™ package includes two rounds of revisions.
Additional revisions are available as an optional extra ($30 per round).
Hosting & Support (12 Months)
SoloSite™ includes 12 months of website hosting and real-person support.
Hosting refers to keeping your site online and accessible on the web.
Support includes paid edit requests via the optional extras menu.
Domain hosting is separate and remains the client’s responsibility.
After 12 Months
Clients will be contacted approx. 6 weeks before the 12-month mark with steps to take over their website.
If no action is taken, a grace period of up to 21 days may apply.
After this period, the site is at risk of deletion.
An $89 admin fee may apply to reinstate or port out sites after the grace period.
Ownership & Editing
SoloSite™ remains hosted by Louise Allen during the 12-month term.
Clients cannot access the backend to make changes themselves.
If clients wish to take over editing (or engage a third party), the website must be ported out and ownership transferred.
Porting out can be requested at any time but will terminate hosting and support from Louise Allen.
Domains
Clients are responsible for registering and maintaining their own domain names.
Louise Allen can assist with connection but does not manage domain renewals.
If a domain expires or lapses, the website may become inaccessible. Louise Allen is not liable for domain-related downtime or for notifying the client of expiry dates.
Privacy & Confidentiality
Any content, documents, or information submitted via the content form or through arranged correspondence will remain confidential and will not be shared, sold, or reused outside the scope of the SoloSite™ project without explicit permission.
Portfolio Use
By proceeding with a SoloSite™ project, you grant Louise Allen permission to feature your website and its design in her portfolio. This may include display on her website, Instagram, social media, printed materials, and other promotional formats. If you wish to opt out of this usage, a written request must be made prior to your website going live.
Limitation of Liability
Louise Allen is not liable for business outcomes, client revenue, SEO performance, or the impact of website downtime due to domain issues, external platform outages, or client actions. Hosting is for a fixed 12-month term and is not extended due to client delays, technical issues, or other disruptions. It is the client’s responsibility to maintain their domain, respond to emails, and complete required steps in the given timeframe.
Platform Disclaimer
SoloSite™ websites are built on a secure, external custom website builder platform.
As of July 2025, hosting renewal is approx. $70 AUD/year (subject to exchange rate fluctuations).
Louise Allen is not liable for any platform downtime, pricing changes, feature changes or, in rare circumstances, full platform discontinuation.
Optional Extras
The following are available add-ons:
Additional sections – $40 each
Stock image sourcing – $25
Content polishing/editing – $45
Custom contact or enquiry form – $35
Gallery – $45
Services menu – $45
Feature a product, book or project – $45
Extra revision round – $30
Priority 5-day turnaround – $50
Priority 3-day turnaround – $90
Final Notes
This Terms of Service is effective upon payment.
By proceeding with your payment and submitting the content form, you agree to these terms.
Louise Allen reserves the right to update this Terms of Service at any time. The most recent version will always be available at www.louiseallen.com.au.
If you have any questions about these terms, please reach out prior to payment.
Thank you for choosing SoloSite™